Stay informed, travel smarter, and make the most out of your journey with our enhanced email alerts

Since 2009, our email alert system has been a crucial tool in providing customers with real-time information about service disruptions affecting subway, streetcar, bus services, and elevators. To further improve the email alert system, on June 24, 2024, we are launching an update that will provide customers with more detailed information to help them make more informed travel decisions before and during their trips.

What's New?

Service alert emails for surface routes will include the Stop IDs for any bus or streetcar stops that are temporarily not being serviced due to a disruption. These Stop IDs will appear in bold after the disruption description. See the example below.

“Dear Customer,

There is a service alert affecting 29 Dufferin. No service between Dufferin St at Eglinton Ave West and Dufferin St at Wilson Ave due to police activity.

Stops not being serviced, as identified by their Stop ID number: 16367, 15470, 2025, 10262, 2095, 2053, 2055, 15469, 2029, 2069, 2037, 2027, 2091, 982, 985, 979, 2104, 2108, 2046, 2021, 2026, 2023, 15471, 2054, 2056, 2078, 2030, 2070, 2016, 2087, 2076, 2019, 2064, 2024, 2105, 2107.”

No action is required if you have already registered for MyTTC e-Services. You will continue to receive the e-alerts you signed up for which will now include the list of stops not being serviced.

Benefits

Pre-trip planning: You will now know if your stop is not in service before leaving your location, allowing you to adjust your trip ahead of time.
Real-time trip adjustments: If you are already at a stop, the alert will prevent unnecessary waiting and enable you to go to the nearest in-service stop or take an alternate route.
Enhanced Wheel-Trans Service: Wheel-Trans customers with existing trips will be notified by phone, with options to reschedule. All customers will be notified of the service disruption by e-mail plus SMS message.

How to Stay Informed

Register for MyTTC e-Services: By registering for MyTTC e-Services, you can customize your email alerts to receive up-to-the-minute information about disruptions on your usual routes. Sign up for MyTTC e-Service.
View Live Alerts: For the latest service information, visit our Live Alerts page or follow us on Twitter at [@ttcnotices] (https://twitter.com/ttcnotices)
Call for trip planning assistance: For trip planning help, visit ttc.ca, call a TTC Customer Information Agent at 416-393-4636, or use the Telecommunications Relay Service at 1-800-855-0511.