Welcome back, teachers, parents and students!

Here are some helpful tips and reminders that will make return to school this September as smooth as possible.

September service

Starting September 5, 2023, the TTC will be adding buses to routes that serve post-secondary schools. These include:

In addition to these bus routes, we are also reinstating 126 school trips to Toronto District School Board and Toronto Catholic District School Board secondary schools.

Watch this video on tips for riding a TTC bus:

Safety and security:

If you need help at any point in your journey, here are some places you can go to or things you can do:

  1. Go to the Designated Waiting Area (DWA): Every TTC station has a Designated Waiting Area (DWA) which is equipped with cameras, extra lighting and a telephone. They also have an assistance intercom with an emergency button which connects directly to TTC staff.
  2. Push the emergency yellow strip: Located above the windows inside every subway train is the emergency yellow strip. If something happens that needs emergency medical, fire or police service, press this strip.
  3. Speak to a TTC employee. TTC employees can be easily identified by their uniform or TTC crest. Employees include:
  • TTC Operators
  • Station Collectors are visible at the main fare line of all stations on Line 2 Bloor-Danforth, 3 Scarborough and 4 Sheppard and from Finch to Glencarin stations on Line 1 Yonge-University. They are there to verify payments and to help answer questions as needed.
  • Supervisors oversee management of their assigned stations. They are highly visible in stations and stations platform during morning and afternoon rush hours. They provide customer service and are trained to de-escalate any issues that may arise.
  • Mobile Supervisors move across the system in designated TTC vehicles, responding quickly to incidents and supporting the safe resumption of service after an incident happens. They also provide customer service and are trained to de-escalate issues.
  • Special Constables help patrol the TTC system on foot, TTC trains and TTC-branded vehicles. They are responsible for the safety and security for customers, employees and property.
  • Customer Service Agents are found at the main fare line at all Line 1 Yonge-University extensions from Vaughn Metropolitan Centre to Lawrence West stations. They are there to help answer any questions and provide help as needed.
  • Maintenance staff such as janitors and servicepersons work at various stations at different times, day and night, ensuring the system is clean and clear.

Watch this video on tips for entering a TTC station and riding a subway:

Travel and safety tips

Remember these helpful tips as you’re travelling:

  • Wait for others to exit a bus, streetcar or subway before boarding.
  • Move to the back of the bus or streetcar or to the centre of the train. Don’t block the doors.
  • Take off your backpack and place it on your lap or on the floor.
  • When getting on a bus or streetcar on the street, only cross at intersections or pedestrian crossings, obey all crossing signals and remain visible to vehicles while crossing the road.
  • Wait for people using mobility devices to get on the bus, streetcar or subway first.
  • Remove your headphones in stations so you can hear announcements.
  • Never go down onto the track for any reason. If you drop something, such as your cell phone, leave it and tell a Station Collector or a uniformed TTC employee. They will make arrangements to retrieve it.

Watch this video on tips for riding a TTC streetcar:

 

Student fares

Whether you’re new to PRESTO or are preparing to set up a new fare type, PRESTO is the fastest and easiest way to pay your fare on the TTC. You can purchase a PRESTO card for $4 at a Fare Vending Machine at any TTC station, from any Shoppers Drug Mart location, online at prestocard.ca or at the TTC’s Customer Service Centre above Davisville Station.

  • Post-Secondary Monthly Passes are available for students enrolled in a full-time degree or diploma program in a recognized Post-Secondary school in Toronto. You must also have your current TTC Post-Secondary Photo ID when using a Post-Secondary Monthly Pass. Visit the Bathurst Station Photo ID Centre to get your photo ID.
  • Youth monthly passes are also available to load onto a PRESTO card. A youth fare type must be set on the card before a Youth Monthly Pass can be loaded. To change the fare type on your card, visit any Shoppers Drug Mart location or the TTC Customer Service Centre, with a piece of government-issued ID.
  • Students between 16 and 19 years old need to carry valid ID. If you are between the ages of 13 and 15, you do not require ID and children 12 years old and under ride for free. Child Proof-of-Age Cards are available from the Customer Service Centre (416-393-3030) for children who may look older than 12.
  • Adults can also pay their fare by debit or credit card, including the ones loaded in their mobile wallet on their phone or smartwatch, to pay their fare. Cards should be removed from a wallet to avoid unwanted charges on other cards. 

Customers must tap their PRESTO card, PRESTO Ticket or debit / credit card every time they board a vehicle on the street or enter a subway station. Your tapped PRESTO card and ticket is your Proof-of-Payment and you must be prepared to show it upon request at any point in your journey. For more helpful PRESTO tips visit Helpful advice for travelling on the TTC.

Watch this video on how to pay a youth fare on the TTC:

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