Transit Enforcement Complaints Office (TECO)

The Transit Enforcement Complaints Office (TECO) receives, assesses, investigates, and resolves complaints from TTC employees and members of the public about: 

• The conduct of TTC employees who are designated as Provincial Offences Officers (such as Fare Inspectors and Special Constables); and
• The policies or services provided by the TTC’s Revenue Protection and Special Constable Service departments. 

TECO is independent of the TTC’s Revenue Protection and Special Constable Service departments. TECO handles all complaints in an impartial and timely manner, and with a people-centered approach. 

Submitting a complaint?

Contact the TTC’s Customer Service team, and they will forward your complaint to TECO.