Operating Statistics - 2017
11. Modernizing the TTC
Our Vision
A transit system that makes Toronto proud.
Our Mission
To provide a reliable, efficient and integrated bus, streetcar and subway network that draws its high standards of customer care from our rich traditions of Safety, Service and Courtesy.
Our Challenge
To keep Toronto moving as we transform public transit and modernize the TTC.
Our Seven Strategic Objectives
To keep the TTC moving in the right direction, the TTC has defined seven strategic objectives to help realize our Vision. They are: Safety, Customer, People, Assets, Growth, Financial Sustainability and Reputation.
Our Core Value
Valuing time. For most, public transit represents the fastest and most cost-effective way to move around Toronto. At the TTC, this means valuing both the quality and quantity of time our customers spend with us. Valuing time lies at the heart of everything we do and everything we measure – it’s a strong and deep-seated principle that will guide us forward.
Key Performance Indicators (KPIs)
Among the tools and targets that will help in the drive to modernize the TTC is the Key Performance Indicators. The TTC measures critical items, such as punctuality, reliability, financials, and safety and security. A daily report shows at a glance how the TTC did on the previous business day to meet its commitment to provide punctual Subway/RT, bus and streetcar service, as well as reliable up-time availability of elevator and escalator service in subway stations. The KPI also includes a Customer Satisfaction Survey/Mystery Shopper Survey, which is valuable for measuring what customers are saying and feeling about the TTC. As well, each month the CEO’s Report presented to the TTC Board and public provides greater detail on performance, creating greater accountability to our customers.