Operating Statistics - 2014

The TTC Operating Statistics publication contains all the key facts and figures about the system’s performance in an annual period and is an invaluable quick reference when talking about the TTC’s achievements in service. The Operating Statistics are compiled by the Corporate Communications Department.

20. Contact the TTC

TTC Routes, schedules & fares:

416-393-INFO (4636) (for 24-hour recorded voice service; operator-assisted service from 8 a.m. to 6 p.m. daily, except statutory holidays). TTY Line: 416-481-2523.

Lost & Found (Bay Subway Station):

416-393-4100 (for Monday-Friday walk-in service, 8 a.m. to 5 p.m.; phone inquiries: Monday-Friday, noon to 5 p.m., closed weekends and holidays). TTY Line: 416-338-0358.

Customer complaints/compliments:

416-393-3030 (7 days a week, 7 a.m. to 10 p.m. Walk-in service to Customer Service Centre [above Davisville Station] Monday-Friday, 8:30 a.m. to 5 p.m., closed holidays); extended hours, 7 a.m. to 7 p.m. every Thursday, and the first and last business day of each month). TTY Line: 416-338-0357.

Metropass Discount Plan office:

416-397-8827 (Monday-Friday, 8:30 a.m. to 5 p.m., closed weekends and holidays. Walk-in service for MDP Office [above Davisville Station] Monday-Friday, 8:30 a.m. to 5 p.m.; extended hours, 7 a.m. to 7 p.m. every Thursday and the first and last business day of each month).

TTC Photo ID facility:

Sherbourne Station, in-person visits weekdays, 3 p.m. to 7 p.m., Saturdays 10 a.m. to 4 p.m., closed Sunday and holidays. Not accessible by elevators.

Elevator service status:

416-539-LIFT (5438) or 416-393-4636, press 5, then 2.

TTC online:

The TTC is continually expanding its ability to communicate critical information to its customers. Anyone can receive information about disruptions, route changes and events at www.twitter.com/TTCnotices or like the TTC on Facebook at www.facebook.com/TTCnotices or post a comment or suggestion at .www.twitter.com/TTChelps. To receive Subway/RT service disruption notifications by e-mail, go to ttc.ca and register under Service Advisories. E-mail alerts include a route filtering feature and elevator status updates.

Wheel-Trans:

Trip booking: mywheel-trans.ttc.ca, 5 a.m. to 11 p.m.; RideLine 416-397-8000, 5 a.m. to 11 p.m.; Reservations 416-393-4222, same day: 5:30 a.m. to 11 p.m., advanced: 7 a.m. to 11 p.m.; TTY 416-393-4555, 7 a.m. to 11 p.m.; Priority Line 416-393-4311, 24 hours; Customer Service 416-393-4111, Monday-Friday, 8 a.m. to 4 p.m.

TTC mailing address:

1900 Yonge Street, Toronto, Ontario, Canada, M4S 1Z2

Switchboard: 416-393-4000
Website: ttc.ca

60 Years Yonge